Can I select certain animals or fairies to be used in the book?
Are the animals or fairies used in the books ever repeated?
How do I include the child's middle name in the book?
Why is there an extra charge for middle name?
Delivery times and fees
How long does it take to receive the book once it has been ordered?
How much does shipping cost?
Do you ship internationally?
Do you ship to P.O. Box addresses or APO addresses?
Ordering
What happens if I order a book for a child who already has one?
How do I ship books to different addresses within one order?
When will my credit card be charged?
Is it safe for me to use my credit card on this site?
What is the difference between the gift message and the comments section?
Why does the shopping cart say it's empty when I try to put items into it?
How do I contact the company?
Phone: 1-877-5761208 (toll-free) 8am-8pm MST
PersonalizedChildrensPresents.com
PO Box 1903
Orem, UT 84059-1903
support@personalizedhildrensresents.com
customerservice@personalizedchildrenspresents.com
Who are the people behind the company?
PersonalizedChildrensPresents.com is run by JJEnterprises out of Provo UT. We have been developing and marketing for 6 years.
We are dedicated to providing smiles to children and their loved ones. We realize that each and every child is special and unique. Our goal is to provid children with this knowledge that they are one of a kind and cherished.
Is there a customer satisfaction guarantee?
Absolutely. We want our customers to be absolutely satisfied with our products.
Yes, both books work wonderfully for adopted children. Before the author Maia Haag published each book, she met with adoptive parents to ensure that each would work for adopted children. At the beginning of the story, the text says that the child "arrived", rather was born. This enables you to decide whether you want to include the child's actual date of birth, or the date when the child arrived in the family. Many families provide the date when the child arrived into the family. The book can be used as an educational tool to explain to the child how he or she was named by the family.
Below are testimonials from customers who ordered the book for an adopted child:
"Our daughter is from China and she is just amazing. I am going to mention your books to the families we went to China with because so many of the books specifically about adoption are really corny. Yours open up dialog in a subtle and natural way by talking about the arrival of the baby, rather than the birth. This makes it another way for us to talk about adoption with her."
Elizabeth V, Beverly Hills, CA
"The adoption community loves these books! Thanks for such high quality books for our kids!"
Grace A, Pottstown, PA
Can I select certain animals or fairies to be used in the book?
Yes, but it's not guaranteed. We do not encourage this because it would be impossible to accommodate this request if every customer asked. However, if you have a strong request for a certain animal or fairy, please write your request in the "comments" section during check-out. We cannot guarantee that we will accommodate your request, but we will make every effort to do so.
Are the animals or fairies used in the books ever repeated?
We make every effort not to duplicate an animal or fairy, unless absolutely necessary. Our inventory includes 3-4 animals/fairies for every vowel, and 2-3 animals/fairies for almost every consonant. Occasionally, a book will have a repeated animal or fairy. Should this occur, and you find it objectionable, simply call our customer service department at 1-877-281-0536 or email us at customerservice@iseeme.com. If we are able to correct the error, we will arrange for you to ship the book back and the animal/fairy will be replaced. We cannot, however, accommodate requests for animals/fairies to be changed due to a preference for one animal/fairy over another.
How do I include the child's middle name in the book?
If you would like the child's middle name to be included in the book, there is an extra $4.95 charge. Please type the child's name in the field called "Child's Middle Name". By the next field that says, "Include Middle Name", you must select "Include (+4.95)". If you type the child's middle name, but forget to select "Include (+4.95)", we will assume that you do want the middle name included, and we will charge the extra $4.95 to your credit card. You will see this as a separate charge on your card.
Why is there an extra charge for middle name?
The inclusion of the child’s middle name makes the book longer. Animals or fairies bring letters to spell out the child’s middle name, one letter and one page at a time. The extra charge is to cover the extra paper and labor needed to add those pages and personalize them.
How long does it take to receive the book once it has been ordered?
Yes, we ship all around the world. Please see Terms for international delivery times and fees.
Do you ship to P.O. Box addresses or an APO addresses?
Yes, we can ship to P.O. Boxes and APO addresses with 3-Week Standard delivery and 10-Day Expedited delivery. However, we cannot ship to these addresses with 3-Day Air, because our air shipping carrier does not deliver to P.O. Boxes or APO addresses.
How do I ship books to different addresses within one order?
You will need to place separate orders and complete the check-out process twice to ship to multiple locations.
When will my credit card be charged?
Because each book is made especially to your order, we charge your credit card upon receiving your order. With standard delivery, you will receive your book approximately 3 weeks from the date of your order, so it is possible that you may see the charge to your credit card on your statement before the book arrives. We offer a 100% satisfaction guarantee as described above, and we will refund your credit card if you are not completely satisfied.
What is the difference between the gift message and the comments section?
The gift message will be printed on the packing slip, which is sent in the package with the book to the recipient. This message should be no longer than 175 characters. The message will be “word wrapped” by the computer so do not type the enter key to separate lines. When the enter key is pressed, your message will include a / character. Thus, please type a message like: “Dear Mike, I hope you will always treasure this book and think of Uncle John and me when you read it. Love, Aunt Mary” Instead of:
“Dear Mike,/
I hope you will always treasure this book and think of Uncle John and me when you read it./
Love,/
Aunt Mary/”
The comments section is for any additional comments that you would like to make to I See Me! Inc. These comments will not be seen by anyone other than I See Me! Inc.’s customer service specialists.
